Intake Coordinator, PT

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 29,000 - 30,000; Part time

Job summary

Behavioral Health Network (BHN) in Massachusetts seeks a Central Intake Coordinator to be the first contact for individuals seeking behavioral health services. You’ll provide compassionate, professional support to individuals, families, and referral sources, connecting them to BHN programs and resources.

You will verify insurance, schedule intake and medication appointments, and coordinate with BHN staff to ensure timely follow-up and smooth transitions.

Qualifications

• High School Diploma or GED required; associate or bachelor’s preferred.
• Minimum of 2 years in healthcare, behavioral health, or a call center/intake setting.
• Knowledge of mental health and substance use disorder treatment services.
• Experience with insurance verification and Electronic Health Record (EHR) systems preferred.
• Strong verbal and written communication skills with a customer-service mindset.
• Candidates must be able to speak Spanish.

Responsibilities

• Engage individuals with professionalism and empathy to gather intake and medication-related information.
• Verify insurance information accurately and ensure documentation is complete and compliant.
• Schedule intake and medication appointments promptly and communicate expectations clearly.
• Coordinate with referral sources and BHN program staff for timely follow-up and seamless transitions.
• Support triage, provide information and referrals, and identify when a case requires escalation.
• Maintain accurate electronic records and documentation in BHN’s systems.
• Assist callers in accessing the appropriate level of care and community resources.
• Promote a positive, efficient, and person-centered intake experience.

Skills

Intake coordination

Insurance verification

EHR systems

Customer service

Multitasking

Spanish language

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Office

EHR software

Job description

• Pay or shift range: $21 USD to $21.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : No

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Central Intake Coordinator to join our Medication Intake Clinic Support team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

As a Central Intake Coordinator, you will be the first point of contact for individuals seeking behavioral health services. You’ll provide compassionate, professional support to individuals, families, and referral sources while helping connect them to the most appropriate BHN program or resource.

Key Responsibilities:

• Engage individuals with professionalism and empathy to gather intake and medication-related information.
• Verify insurance information accurately and ensure documentation is complete and compliant.
• Schedule intake and medication appointments promptly and communicate expectations clearly.
• Coordinate with referral sources and BHN program staff to ensure timely follow-up and seamless transitions.
• Support triage, provide information and referrals, and identify when a case requires escalation.
• Maintain accurate electronic records and documentation in BHN’s systems.
• Assist callers in accessing the appropriate level of care and community resources.
• Promote a positive, efficient, and person-centered intake experience.

Who You Are:

• High School Diploma or GED (required); associate or bachelor’s Degree in a related field (preferred).
• Minimum of 2 years of relevant experience in healthcare, behavioral health, or a call center/intake setting.
• Knowledge of mental health and substance use disorder treatment services.
• Experience with insurance verification and Electronic Health Record (EHR) systems (preferred).
• Strong verbal and written communication skills with a customer-service mindset.
• Proficiency in computer systems, databases, and Microsoft Office applications.
• Ability to manage high-volume calls, multitask, and problem-solve effectively.
• Demonstrated cultural competence and comfort working with diverse populations.
• Candidates must be able to speak Spanish language.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork- guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Work Schedule-Part-time hours offered- Mon -8am-4:30pm, & for the rest of the week it will vary from 8am-1pm or 1-6pm. it depends on the coverage needed.

Travel Required

No .

Qualifications

Education

Required

High School or better.

Preferred

Associates or better.

High School or better.

Experience

Preferred

Minimum of 2 years’ related experience.Call Center or Intake experience preferred.Experience verifying insurances preferred.Must have knowledge of mental illness and substance use disorders and treatment, including severely mentally ill.Excellent computer skills, including email and database systems.Electronic Health Record (EHR) experience helpful.Excellent verbal and written communication skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.