Intake Coordinator

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical, dental, vision

Job summary

Behavioral Health Network, Inc. in Massachusetts is seeking an Intake Coordinator to join the Central Intake team.

You will engage individuals, verify insurance, collect payments, and schedule intake and follow-up appointments, helping ensure accurate admissions and smooth referrals. We offer purpose-driven work, professional growth, a collaborative HEART culture, comprehensive benefits, and stability since 1938.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's Degree in a related field preferred.
• Minimum of 2 years' related experience required.
• Call center or intake experience preferred.
• Experience verifying insurances preferred.
• Knowledge of mental illness and substance use disorders and treatment, including severe mental illness, required.

Responsibilities

• Engage individuals in obtaining answers to intake and medication-related questions in a professional and efficient manner.
• Navigate intake and medication databases with proficiency, ensuring all necessary forms are completed.
• Verify individuals served insurance and collect payments/copayments, ensuring they are received and recorded promptly.
• Communicate admission-related information and expectations to individuals served.
• Schedule new individuals for intake appointments and follow-up medication appointments.
• Communicate with referral sources and program staff in a timely manner.
• Assist individuals and community providers in determining proper referrals and resources.
• Prepare paperwork related to services in a timely and high-quality manner.
• Share program openings with other agencies to facilitate admissions.
• Provide triage, support, information, and referrals to BHN Crisis callers as needed.

Skills

Verbal communication

Written communication

Computer skills

EHR experience

Education

High School Diploma or GED

Associate's or Bachelor's Degree preferred

Tools

EHR software

Job description

• Pay or shift range: $21.50 USD to $23 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Intake Coordinator to join our Central Intake team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Engage individuals in obtaining answers to intake and medication-related questions in a professional and efficient manner.
• Navigate intake and medication databases with proficiency, ensuring all necessary forms are completed.
• Accurately verify individuals served insurance and collect payments/copayments, ensuring they are received and recorded in a timely and consistent manner.
• Effectively communicate admission-related information and expectations to individuals served.
• Schedule new individuals served for intake appointments at the time of referral and/or schedule follow-up medication appointments for existing individuals.
• Communicate with referral sources and program staff in an appropriate and timely manner.
• Assist individuals and/or community providers in determining the proper referrals and/or resources needed.
• Prepare paperwork related to services in a timely and high-quality manner.
• Communicate with other agencies to share program openings and facilitate appropriate admissions.
• Provide triage, support, information, and referrals to individuals who call BHN Crisis, identifying when calls require transfer to BHN Crisis or law enforcement due to safety or risk concerns.
• Aid in non-clinical communication between individuals served and collateral contacts as needed.

Who You Are:

• High School Diploma or GED required; Associate's or Bachelor's Degree in a related field preferred.
• Minimum of 2 years' related experience required.
• Call center or intake experience preferred.
• Experience verifying insurances preferred.
• Knowledge of mental illness and substance use disorders and treatment, including severe mental illness, required.
• Excellent computer skills, including email and database systems.
• Electronic Health Record (EHR) experience helpful.
• Excellent verbal and written communication skills.
• Knowledgeable about BHN Substance Use programs, other BHN programs, and community resources.
• Demonstrates willingness and ability to work with challenging and diverse individual populations.
• Demonstrates cultural competence in working with individuals from a variety of cultural backgrounds.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Pay Range: $21.50-$23.00/hr

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.