Center Sales & Guest Experience Lead (Assistant)

EWC Growth LLC.; Newton (MA); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental + Vision insurance

401(k) plan

Life insurance

Paid parental leave

50% off retail products

Complimentary waxing services at any中心

Job summary

EWC Growth LLC. is seeking an Assistant Manager (ACSM) to lead a high-energy guest experience and motivate a front-of-house team in our Newton center. You’ll partner with the Center Sales Director to drive sales, KPIs, and daily operations while upholding the EWC Growth standard.

This full-time, hourly leadership role offers meaningful commissions, comprehensive benefits, and room to grow as you develop your leadership career within a fast-paced retail and service environment.

Qualifications

• 2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
• Current Key Holder or emerging leader ready for next step.
• Love coaching people and helping them win.
• Comfortable talking about sales, goals, and KPIs — and motivate a team around them.
• Experience with POS and computerized scheduling systems; Zenoti preferred.
• Communicate clearly, professionally, and confidently.
• Stay organized and composed when things get busy.
• Bring positive energy, strong judgment, and a solutions-first mindset.
• Aren’t afraid to roll up your sleeves and lead by example.

Responsibilities

• Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
• Onboard new team members and set them up for success from day one.
• Support scheduling, shift coverage, and day-to-day personnel management.
• Co-lead Strut sessions and facilitate one-on-one coaching conversations.
• Review employee timesheets and support accurate payroll processing.
• Create a culture of accountability, energy, teamwork, and results.
• Lead from the front by educating guests on Wax Passes, Services, and Products.
• Help the team achieve sales and performance goals through coaching.
• Support guest acquisition, retention, and retail sales initiatives.
• Help develop and execute local store marketing efforts through grass‑roots marketing opportunities.
• Set the standard from check-in to check-out.
• Process appointments, payments, refunds, and guest requests with confidence and professionalism.
• Optimize the Reservation Book based on guest needs and Associate availability.
• Monitor guest satisfaction and resolve concerns quickly.
• Make sure every interaction reflects the EWC Growth standard.
• Support weekly and monthly retail and COGS inventory counts.
• Complete weekly bank deposits and cash reconciliation.
• Help oversee center cleanliness, safety, maintenance, and organization.
• Keep the front desk, storage areas, and shared spaces guest-ready at all times.
• Jump in wherever needed to keep the team and center performing at their best.

Skills

Leadership

Coaching

Guest service

Sales goals

POS software

Scheduling software

Zenoti

CRM

Tools

POS software

Scheduling software

CRM

Job description

EWC Growth LLC. is seeking an Assistant Manager (ACSM) to lead a high-energy guest experience and motivate a front-of-house team in our Newton center. You’ll partner with the Center Sales Director to drive sales, KPIs, and daily operations while upholding the EWC Growth standard.

This full-time, hourly leadership role offers meaningful commissions, comprehensive benefits, and room to grow as you develop your leadership career within a fast-paced retail and service environment.