Center Operations & Programs Lead

USO; Houston (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Volunteer days

Military leave

401k match

Education reimbursement

Job summary

The USO seeks a Center Operations Specialist to run daily operations at one or more USO Centers, ensuring a safe, friendly, and engaging space for service members and families. You may manage programs, events, and volunteer activities, delivering high-quality experiences within budget and policy guidelines.

Responsibilities include supervising facility operations, assisting visitors, coordinating vendors, and providing data for reports while upholding USO standards and media guidelines.

Qualifications

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role.

Responsibilities

• Execute day-to-day Center operational procedures with a safe, welcoming environment.
• Engage with Center visitors and assist with programs, events and services; coordinate vendors as needed.
• Monitor budgets, inventory, cash handling and reporting for financial and operational metrics.
• Develop and maintain SOPs for local operations and activities to enable clear reporting.

Skills

Interpersonal skills

Customer service

Problem solving

Teamwork

Education

High School Diploma

Tools

Microsoft Office Suite

Volunteer management software

Job description

The USO seeks a Center Operations Specialist to run daily operations at one or more USO Centers, ensuring a safe, friendly, and engaging space for service members and families. You may manage programs, events, and volunteer activities, delivering high-quality experiences within budget and policy guidelines.

Responsibilities include supervising facility operations, assisting visitors, coordinating vendors, and providing data for reports while upholding USO standards and media guidelines.