Center Operations Leader - Patient Care & Experience

Concentra; Camden (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Concentra seeks a Center Operations Director to lead daily operations, patient care, and staff performance at our Camden facility. The role emphasizes optimizing patient flow, improving service delivery, and collaborating with clinicians to achieve clinical outcomes.

Ideal candidates bring 3+ years in leadership or operations management within healthcare, plus a customer-service mindset and strong problem-solving skills.

Qualifications

• Past leadership or operations management experience is typical.
• Healthcare experience and/or customer service background preferred.

Responsibilities

• Ensure exceptional patient experience and service delivery.
• Collaborate with clinicians to support patient care and staff competency.
• Oversee center operations, scheduling, and daily facility management.
• Monitor performance metrics like wait times, patient experience, and throughput.
• Coordinate with leadership to drive continuous improvement and ensure compliance.

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Decision making

Customer service

Education

Bachelor's degree preferred

Some college courses

Job description

Concentra seeks a Center Operations Director to lead daily operations, patient care, and staff performance at our Camden facility. The role emphasizes optimizing patient flow, improving service delivery, and collaborating with clinicians to achieve clinical outcomes.

Ideal candidates bring 3+ years in leadership or operations management within healthcare, plus a customer-service mindset and strong problem-solving skills.