Center Operations Leader: Customer Experience & Growth

Grease-Monkey; Luling (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Grease-Monkey is seeking a Center Manager in Texas to lead daily service operations and the customer experience. You will balance hands-on work in the bay with strategic oversight of revenue, costs, safety, and talent development.

Build relationships with fleet accounts to drive repeat business and ensure top-notch service. You will manage scheduling, inventory, and reporting while driving a culture of accountability, teamwork, and customer obsession.

Qualifications

• Experience leading teams in a service or automotive environment.
• Strong understanding of P&L management, cost control and revenue growth.
• Proven track record in a high-volume, customer-facing setting.

Responsibilities

• Deliver exceptional customer experience and drive sales performance.
• Own the center’s P&L, control costs, and ensure safety and compliance.
• Lead, coach, and develop a high-performing service team.
• Maintain inventory, staffing, and shop readiness for daily operations.
• Foster community relationships and local fleet partnerships.

Skills

People leadership

Customer-facing

P&L management

Sales growth

Operational excellence

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease-Monkey is seeking a Center Manager in Texas to lead daily service operations and the customer experience. You will balance hands-on work in the bay with strategic oversight of revenue, costs, safety, and talent development.

Build relationships with fleet accounts to drive repeat business and ensure top-notch service. You will manage scheduling, inventory, and reporting while driving a culture of accountability, teamwork, and customer obsession.