Center Operations Director — Customer Experience & Growth

Grease-Monkey; Macon (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Grease-Monkey is seeking a Center Manager to lead a busy service center, balancing hands-on bay work with strategic oversight of revenue and costs. You will develop a high-performing team, foster strong customer relationships, and drive service quality and profitability.

The role demands strong leadership in a fast-paced environment, impeccable communication, and a commitment to safety and customer satisfaction. On-site position with weekend/evening availability as needed.

Qualifications

• Requires high school diploma or equivalent with 3+ years of people leadership in automotive or service retail.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Proven track record in high-volume, customer-facing environments.

Responsibilities

• Deliver a best-in-class customer experience grounded in trust and efficiency.
• Own and manage the center's P&L, labor, and operating expenses.
• Lead a high-performing team through coaching, training, and performance management.
• Ensure safety, OSHA compliance, and proper facility maintenance.
• Drive sales targets across services and fleet partnerships.

Skills

People leadership

Sales and revenue mindset

Operations management

Customer service excellence

Communication

Problem solving

Safety compliance

Multitasking under pressure

Team development

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease-Monkey is seeking a Center Manager to lead a busy service center, balancing hands-on bay work with strategic oversight of revenue and costs. You will develop a high-performing team, foster strong customer relationships, and drive service quality and profitability.

The role demands strong leadership in a fast-paced environment, impeccable communication, and a commitment to safety and customer satisfaction. On-site position with weekend/evening availability as needed.