Service Center Leader: Customer Experience & Growth

Grease-Monkey; Joaquin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Grease-Monkey in Joaquin, TX, is seeking a Center Manager to lead a busy service center. You will own operations, drive sales, manage profitability, safety, and team development while delivering an exceptional customer experience.

You’ll supervise technicians and staff, control costs, oversee inventory, scheduling, and compliance, and build strong relationships with fleet accounts. A hands-on leader with an owner mentality is essential to run the center safely, efficiently and profitably.

Qualifications

• 3+ years of people leadership experience.
• Automotive or service retail management preferred.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Experience in a high-volume, customer-facing environment.

Responsibilities

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
• Drive sales targets across services and fleet partnerships.
• Own the center's P&L and control costs across labor, parts, and expenses.
• Oversee daily operations including service bay efficiency, scheduling, and readiness.
• Lead and develop a high-performing team of technicians and leaders.
• Ensure safety, compliance, and a culture of accountability.

Skills

People leadership

P&L management

Sales growth

Customer service

POS systems

Scheduling tools

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease-Monkey in Joaquin, TX, is seeking a Center Manager to lead a busy service center. You will own operations, drive sales, manage profitability, safety, and team development while delivering an exceptional customer experience.

You’ll supervise technicians and staff, control costs, oversee inventory, scheduling, and compliance, and build strong relationships with fleet accounts. A hands-on leader with an owner mentality is essential to run the center safely, efficiently and profitably.