Center Operations Leader: Customer Experience & Growth

Grease-Monkey; Saraland (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Grease-Monkey in Saraland, AL, seeks a Center Manager to lead service center operations, champion customer experiences, drive sales, and manage P&L while developing a high-performing team.

You will balance hands-on work in the bay with strategic oversight of safety, staffing, inventory, and vendor relations. This role demands ownership mentality, strong communication, and the ability to adapt in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 3+ years of people leadership experience in automotive or service retail management.
• Strong understanding of P&L management, costs, and revenue growth.
• Experience in high-volume, customer-facing environments.

Responsibilities

• Deliver best-in-class customer experiences and drive sales targets.
• Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses.
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.
• Build, coach, and develop a high-performing team of service technicians and leaders.
• Establish clear expectations, performance standards, and development plans.

Skills

People leadership

P&L management

Sales growth

Customer service

Team coaching

Safety compliance

Communication

Education

High school diploma

Tools

POS systems

Scheduling tools

MS Office

Job description

Grease-Monkey in Saraland, AL, seeks a Center Manager to lead service center operations, champion customer experiences, drive sales, and manage P&L while developing a high-performing team.

You will balance hands-on work in the bay with strategic oversight of safety, staffing, inventory, and vendor relations. This role demands ownership mentality, strong communication, and the ability to adapt in a fast-paced environment.