Center Operations Leader: Compliance, Growth & Impact

CSL; Mobile (AL); On-site; USD 75,000 - 105,000; Full time

Job summary

CSL Center in Mobile, AL is seeking a Center Manager to oversee daily operations, drive continuous improvement, and ensure regulatory compliance. You will manage financial planning, donor experience initiatives, and HR activities while leading a team of center staff.

The role requires a bachelor’s degree (or equivalent) and at least 2 years in a leadership role, with strong English proficiency and knowledge of industry regulations. A focus on safety and audit readiness is essential.

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and professional work experience (minimum 4 years) required.
• Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.
• Knowledge of industry regulations and compliance practices.
• Proficiency in English (written and verbal).

Responsibilities

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

Education

Bachelor's Degree or equivalent

Job description

CSL Center in Mobile, AL is seeking a Center Manager to oversee daily operations, drive continuous improvement, and ensure regulatory compliance. You will manage financial planning, donor experience initiatives, and HR activities while leading a team of center staff.

The role requires a bachelor’s degree (or equivalent) and at least 2 years in a leadership role, with strong English proficiency and knowledge of industry regulations. A focus on safety and audit readiness is essential.