Center Operations Leader

CSL; District Heights (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

CSL in the United States seeks a Center Manager to oversee daily center operations, achieve goals, and align with corporate to ensure compliance and continuous improvement. The role leads HR, financial planning, marketing, quality, safety, and donor engagement while safeguarding confidential information and representing the center with partners and the community.

A Bachelor's degree (or equivalent) and at least 2 years in a management role are required, with strong knowledge of regulations and

Qualifications

• Bachelor's Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.
• Minimum of 2 years of experience in a management role overseeing others.
• Knowledge of industry regulations and compliance practices.
• Proficiency in English (written and verbal).

Responsibilities

• Oversee center operations, achieve production goals, monitor net yields, and implement improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

Education

Bachelor's Degree or equivalent combination of education and professional work experience (minimum 4 years)

Job description

CSL in the United States seeks a Center Manager to oversee daily center operations, achieve goals, and align with corporate to ensure compliance and continuous improvement. The role leads HR, financial planning, marketing, quality, safety, and donor engagement while safeguarding confidential information and representing the center with partners and the community.

A Bachelor's degree (or equivalent) and at least 2 years in a management role are required, with strong knowledge of regulations and