Center Operations & Compliance Leader

CSL Vifor; District Heights (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

CSL Vifor Center is seeking a results-driven Center Manager to oversee all center operations, ensuring compliance and driving continuous improvement. Reports to the Associate Director of Operations and manages all center roles excluding quality personnel.

The role focuses on optimizing production, donor retention, budget management, and safety compliance while leading HR, marketing, and community engagement efforts onsite.

Qualifications

• Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.
• Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.
• Knowledge of industry regulations and compliance practices
• Proficiency in English (written and verbal)

Responsibilities

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

Education

Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required

Job description

CSL Vifor Center is seeking a results-driven Center Manager to oversee all center operations, ensuring compliance and driving continuous improvement. Reports to the Associate Director of Operations and manages all center roles excluding quality personnel.

The role focuses on optimizing production, donor retention, budget management, and safety compliance while leading HR, marketing, and community engagement efforts onsite.