Center Operations Leader - ABA Treatment Clinic

Kaleidoscope Family Solutions ABA, Inc.; Springfield (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time-Off

Long-Term Disability and LifeInsurance

401k with a 6% match

Weekly Pay

Job summary

Kaleidoscope Family Solutions ABA is seeking a Center Operations Manager to oversee daily center operations, staffing, scheduling, and client services for a pediatric therapy program in Springfield, MA. You will ensure accurate records, coordinate case assignments, and support HR, Operations, and Clinical teams to maintain efficient service delivery.

The role emphasizes staffing within insurer-approved hours, strong communication with families, and collaboration across departments to sustain

Qualifications

• Must maintain professional ethics and confidentiality.
• Strong customer service and staff management capabilities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Excellent communication and organizational skills.

Responsibilities

• Oversee day-to-day center operations and staff management.
• Recruitment, scheduling, and coordinating service delivery.
• Manage customer service and liaison with families and clients.
• Prepare reports and maintain staff and service records.
• Support HR, Operations, and Clinical departments as needed.
• Ensure proper case staffing within budgeted hours and insurer approvals.

Job description

Kaleidoscope Family Solutions ABA is seeking a Center Operations Manager to oversee daily center operations, staffing, scheduling, and client services for a pediatric therapy program in Springfield, MA. You will ensure accurate records, coordinate case assignments, and support HR, Operations, and Clinical teams to maintain efficient service delivery.

The role emphasizes staffing within insurer-approved hours, strong communication with families, and collaboration across departments to sustain