Center Operations Leader

ArchWell Health, LLC; Milwaukee (WI); On-site; USD 80,000 - 120,000; Full time

Job summary

ArchWell Health is seeking a Center Administrator to oversee a busy Milwaukee clinic, coordinating clinical and administrative operations, staff supervision, and a patient-centered, service-oriented culture.

The Center Administrator will focus on practice profitability and quality metrics, assure HIPAA compliance, coach a 10+-person team, and partner with Market Operations to sustain growth and high member satisfaction.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or closely related discipline preferred.
• Minimum of 5 years of related work experience in a medical clinic, hospital, or hospitality setting.
• Minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment.

Responsibilities

• Lead, coach, and mentor a multi-disciplinary team of 10+ colleagues, promoting accountability and service excellence.
• Partner with Market Operations Director to build a best-in-class customer service experience and improve member satisfaction.
• Ensure scheduling, billing, and other systems run efficiently and monitor staff feedback and coaching.
• Create a positive work environment to attract and retain staff, providers and members.
• Ensure compliance with HIPAA, safety regulations, and documentation/audit programs.

Skills

Operations management

Staff supervision

HIPAA compliance

Process improvement

Spanish language ability

Education

Bachelor's degree in Healthcare Administration

Tools

ECW

Job description

ArchWell Health is seeking a Center Administrator to oversee a busy Milwaukee clinic, coordinating clinical and administrative operations, staff supervision, and a patient-centered, service-oriented culture.

The Center Administrator will focus on practice profitability and quality metrics, assure HIPAA compliance, coach a 10+-person team, and partner with Market Operations to sustain growth and high member satisfaction.