Center Operations Lead: KPI & Team Collaboration

Catalyst; Sioux Falls (SD); Vor Ort; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

Catalyst in Sioux Falls, SD seeks a Center Coordinator to support administrative, financial, and clinical operations under supervision of the Executive Director or Center Operations Manager. You will collaborate with Sr BCBA, Scheduler and Technicians to help meet KPI targets and ensure service quality.

This exempt, full-time role emphasizes teamwork, enrolling new clients, QA measures, and maintaining budgeted resources.

Qualifikationen

• Associate's Degree, Bachelor's preferred
• Minimum of 2 years of experience in a behavioral service or educational setting
• Excellent verbal and written communication skills
• Ability to use and adapt to new technology
• Authorized to work in the United States
• Ability to pass a criminal background check according to standard policy

Aufgaben

• Demonstrate administrative skills to achieve KPI targets and report KPIs.
• Team effectively with BCBAs to meet quality of care standards.
• Implement referral development and intake objectives.
• Monitor performance metrics to improve recruitment and retention of staff.
• Orient, train, supervise and support staff members (OTMSS).
• Attend Center Leadership Team Meetings at least weekly to review KPIs.
• Track and trend outcome data for CQI and rate improvements.
• Diffuse complaints from clients, families, payers and team members.

Kenntnisse

Verbal communication

Written communication

Teamwork

Adaptability

Technology literacy

Ausbildung

Associate's Degree

Bachelor's degree preferred

Jobbeschreibung

Catalyst in Sioux Falls, SD seeks a Center Coordinator to support administrative, financial, and clinical operations under supervision of the Executive Director or Center Operations Manager. You will collaborate with Sr BCBA, Scheduler and Technicians to help meet KPI targets and ensure service quality.

This exempt, full-time role emphasizes teamwork, enrolling new clients, QA measures, and maintaining budgeted resources.