Center Operations & Guest Experience Lead

European Wax Center, Inc.; Annapolis (MD); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

European Wax Center, Inc. is seeking an Assistant Manager to support the Center Manager and lead the Guest Service Associate in delivering exceptional customer care and sales performance.

You will uphold Artemis Wax core values, drive Wax Pass conversions, and help schedule bookings accurately while modeling professional conduct. Responsibilities include team leadership, managing center operations, payroll, inventory, and cleanliness to brand standards; coaching on scripts and customer

Qualifications

• One year of supervisory or leadership experience in a sales-driven role.
• Bachelor’s Degree or applicable related experience.
• Proficiency in Microsoft Office Suite.
• Strong communication and teamwork skills.

Responsabilités

• Lead and coach the Center Team to achieve revenue and KPI goals.
• Manage center operations, payroll, ordering and compliance.
• Oversee reservations, scheduling accuracy and sales notes.
• Maintain a professional, clean and organized lobby, restrooms and spaces.
• Ensure brand standards and front desk protocols are followed.
• Diffuse customer service scenarios professionally and calmly.

Connaissances

Leadership

Customer service

Communication

Time management

Formation

Bachelor’s Degree or applicable related experience

Outils

Microsoft Office

Description du poste

European Wax Center, Inc. is seeking an Assistant Manager to support the Center Manager and lead the Guest Service Associate in delivering exceptional customer care and sales performance.

You will uphold Artemis Wax core values, drive Wax Pass conversions, and help schedule bookings accurately while modeling professional conduct. Responsibilities include team leadership, managing center operations, payroll, inventory, and cleanliness to brand standards; coaching on scripts and customer