Center Operations & Guest Experience Lead

European Wax Center, Inc.; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

European Wax Center, Inc. is seeking an Assistant Manager to support the Center Manager and lead guest services. You will supervise the front desk, coach the team on sales scripts, and ensure center standards are met across operations.

The role emphasizes strong communication, professionalism, and the ability to multitask in a fast-paced environment while maintaining wax pass and reservation protocols.

Qualifications

• One year of related supervisory or leadership experience in a sales-driven role.
• Bachelor’s Degree or applicable related experience required.
• Proficient in Microsoft Office Suite.
• Demonstrated results-oriented leadership and accountability.
• Self-motivated, process-focused, and team-centered.

Responsibilities

• Assist Center Manager with daily operations and guest service excellence.
• Lead front desk operations, including reservations and check-ins, to brand standards.
• Coach team on sales scripts, conversions, and guest engagement.
• Manage scheduling, payroll, ordering, and center compliance.
• Monitor KPI performance and implement improvement plans.
• Maintain a clean, professional lobby and public areas.

Skills

Leadership

Customer Service

Communication

Sales

Education

Bachelor's Degree or related experience

Tools

Microsoft Office

Job description

European Wax Center, Inc. is seeking an Assistant Manager to support the Center Manager and lead guest services. You will supervise the front desk, coach the team on sales scripts, and ensure center standards are met across operations.

The role emphasizes strong communication, professionalism, and the ability to multitask in a fast-paced environment while maintaining wax pass and reservation protocols.