Center Operations Director — Elevate Patient Experience

Concentra; Baltimore (MD); On-site; USD 73,000 - 96,000; Full time

Benefits offered by this job

401(k) match

Medical plan

Vision/Dental

Job summary

Concentra, Inc in Baltimore, MD is seeking a Medical Center Manager to lead center operations and patient care delivery. The COD oversees staff, ensures quality care, and drives operational performance in a fast-paced healthcare setting.

You will coordinate clinical and administrative functions, manage patient flow, scheduling, and compliance with regulatory standards while fostering teamwork and a positive patient experience.

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• 3+ years in leadership or operations management in healthcare.
• Experience with patient care workflows and center operations.

Responsibilities

• Lead center operations to deliver optimal patient care and service.
• Oversee staff, scheduling, and staff development.
• Monitor key metrics (Turn Around Time, patient experience, revenue).
• Ensure HIPAA compliance and regulatory standards.
• Collaborate with clinicians to support patient care needs.
• Drive process improvements and center initiatives.

Skills

Leadership

Operations Management

Healthcare Experience

Customer Service

HIPAA Compliance

Communication Skills

Problem Solving

Education

Bachelor's degree preferred

Some college coursework or equivalent experience

Tools

MS Word

MS Excel

Job description

Concentra, Inc in Baltimore, MD is seeking a Medical Center Manager to lead center operations and patient care delivery. The COD oversees staff, ensures quality care, and drives operational performance in a fast-paced healthcare setting.

You will coordinate clinical and administrative functions, manage patient flow, scheduling, and compliance with regulatory standards while fostering teamwork and a positive patient experience.