Center Operations & Compliance Leader

CSL; Hazel Crest (IL); On-site; USD 85,000 - 93,000; Full time

Job summary

CSL in Illinois seeks a Center Manager to oversee all center operations, drive production goals, monitor yields, and implement improvement plans. You will liaise with corporate, ensure compliance with SOPs, and lead financial management including budgeting and cash handling.

You will guide HR activities, manage marketing efforts, and represent the center with local partners and media while safeguarding confidential information and maintaining a culture focused on safety and continuous

Qualifications

• Bachelor’s Degree preferred or equivalent combination of education and professional work experience (minimum 4 years) required.
• Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others.

Responsibilities

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

Skills

Leadership

Data analysis

English proficiency

Education

Bachelor's degree or equivalent

Tools

Regulatory compliance

Job description

CSL in Illinois seeks a Center Manager to oversee all center operations, drive production goals, monitor yields, and implement improvement plans. You will liaise with corporate, ensure compliance with SOPs, and lead financial management including budgeting and cash handling.

You will guide HR activities, manage marketing efforts, and represent the center with local partners and media while safeguarding confidential information and maintaining a culture focused on safety and continuous