Center Manager, Workforce Solutions & Partnerships

Career Team; Cleburne (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Career Team is a leading workforce development organization headquartered in the United States. The Center Manager will oversee the operations of the Workforce Solutions Center, manage budgets, staff development, and program quality while strengthening partnerships.

This full-time role reports to the Operations Manager and requires leadership to drive service delivery and outcomes. Ideal candidates hold a bachelor’s degree with at least four years of supervisory experience, strong communication

Qualifications

• Bachelor's degree or equivalent experience in business/marketing/community development.
• Minimum of 4 years of supervisory or management experience.
• Strong interpersonal and communication skills; customer service excellence.
• Knowledge of workforce development programs and contracts preferred.
• Must have valid driver's license and vehicle insurance.

Responsibilities

• Oversee employment and training initiatives within the Workforce Solutions Center.
• Ensure facilities, staff and clients have access to tools, materials, accessibility and safety procedures.
• Oversee purchasing and track center-related spending.
• Maintain inventory records and complete reporting tasks.
• Identify community partnerships and maintain partner relationships.
• Coordinate cross-training and assess staff performance; recommend actions as needed.
• Manage the Center’s budget and funding allocations for service delivery.
• Coordinate outreach events with Business Services and Marketing & Comms.
• Develop customer satisfaction strategies with measurable improvements.
• Track service outcomes for clients and staff; uphold quality standards.
• Address customer complaints per grievance procedures; ensure reporting and tracking.
• Engage industry sectors to meet/exceed customer expectations.
• Evaluate performance goals; ensure adherence to strategies and procedures.
• Coordinate with Program Managers to ensure workflows and staff supervision; hire and promote as needed.
• Model Extreme Customer Service in all interactions.
• Approach daily tasks with a ZAG mindset.
• Other duties and projects as needed.

Skills

Supervisory experience

Customer service knowledge

Project management

Interpersonal skills

Communication skills

Data analysis

Problem solving

Education

Bachelor's degree in business, marketing, public relations, or community organization or development or equivalent experience

Tools

Microsoft Office

Job description

Career Team is a leading workforce development organization headquartered in the United States. The Center Manager will oversee the operations of the Workforce Solutions Center, manage budgets, staff development, and program quality while strengthening partnerships.

This full-time role reports to the Operations Manager and requires leadership to drive service delivery and outcomes. Ideal candidates hold a bachelor’s degree with at least four years of supervisory experience, strong communication