Center Manager: Workforce Solutions & Community Impact

Career Team Enterprises; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Career Team is seeking a Center Manager to oversee the daily operations of the Workforce Solutions Center, manage budgets, support staff development, and strengthen community partnerships. You will ensure quality of service, lead cross-functional teams, and drive performance across employment and training initiatives.

The role requires a Bachelor’s degree and 4 years of supervisory experience, with strong project management, communication, and MS Office skills.

Qualifications

• A Bachelor's degree in business, marketing, public relations, or community organization or development or equivalent experience.
• Minimum of 4 years of supervisory or management experience.
• Preferred knowledge of the workforce development program operations and development.
• Strong business knowledge of customer service best practices and performance management; experience in training and coaching/mentoring.
• Top-level project management, organizational, personnel, problem solving and data analysis skills; ability to interact with employees at all levels.
• Excellent interpersonal and written/oral communications skills.
• Proficiency in Microsoft Office and a commitment to accountability in a quality environment.
• Must have a valid driver's license and adequate vehicle insurance coverage.

Responsibilities

• Oversee all employment and training initiatives within the Workforce Solutions Center.
• Ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures.
• Oversee purchasing processes and track spending related to center operations.
• Maintain accurate inventory records and complete assigned reporting tasks.
• Identify community partnerships, collaborate with other professionals and maintain partner relationships.
• Coordinate cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed.
• Manage the Center’s budget and propose funding allocations for service delivery.
• Coordinate with Business Services and Marketing & Comm. to host outreach and promotional events to raise awareness of center services in the community.
• Create and execute customer satisfaction strategies with measurable improvement goals.
• Track service outcomes for clients and staff to uphold high-quality delivery standards.
• Welcome and address customer complaints in compliance with grievance procedures and reporting requirements.
• Engage industry sectors to meet/exceed customer expectations.
• Evaluate performance goals and ensure staff follow prescribed strategies to impact measures.
• Coordinate with Program Managers to ensure service delivery workflows are followed; supervise project staff and hire/promote effectively.
• Utilize and model extreme customer service in all interactions.
• Approach each day with a ZAG mindset; other duties as needed.

Skills

Supervisory experience

Customer service

Training & coaching

Project management

Organizational skills

Data analysis

Problem solving

Interpersonal skills

Written and verbal communications

MS Office

Driver's license

Bilingual or Multilingual

Experience with workforce development

Master’s or MBA (education)

Trauma Informed Care training

Education

Bachelor’s degree in business, marketing, public relations, or community organization or development or equivalent experience

Master’s or MBA degree (preferred)

Tools

Microsoft Office

Job description

Career Team is seeking a Center Manager to oversee the daily operations of the Workforce Solutions Center, manage budgets, support staff development, and strengthen community partnerships. You will ensure quality of service, lead cross-functional teams, and drive performance across employment and training initiatives.

The role requires a Bachelor’s degree and 4 years of supervisory experience, with strong project management, communication, and MS Office skills.