Center Manager - Media, PA

The UPS Store 7171; Media (Delaware County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health coverage

Job summary

A local retail franchise in Media, DE is seeking a Center Manager to oversee daily operations, manage personnel, and ensure excellent customer service. The ideal candidate should have previous management experience, strong leadership and computer skills, and hold an advanced education degree. This full-time position offers benefits including paid vacation and sales commission.

Qualifications

• Previous store management experience required.
• Strong computer skills and outstanding phone skills are necessary.
• Bona fide management/leadership skills required.

Responsibilities

• Manage day-to-day operations of the retail location.
• Ensure world-class customer service and monitor cost control.
• Recruit, train, schedule, and coach associates.

Skills

Personnel management

Financial management

Customer service skills

Strong computer skills

Leadership skills

Education

Advanced education degree, coursework or tech school

Tools

Microsoft Office

Adobe Suites

Job description

Role overview

The Center Manager is responsible for the day-to-day operations of this retail location, including opening and closing the center, managing productivity, ensuring world-class customer service, monitoring cost control and expenses, and providing weekly and monthly reports to the franchise owner. The Center Manager is accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Responsibilities

• Performs personnel management, including recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations

Benefits

• Paid vacation
• Sales commission
• Health Coverage

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales
• Industries
• Staffing and Recruiting

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