Center Manager - Drexel Hill, PA

The UPS Store 7171; Garrettford (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health Coverage

Job summary

The UPS Store 7171 in Garrettford, Pennsylvania, is seeking a Center Manager to oversee daily operations, manage teams, and ensure exceptional customer service. The role involves recruiting, training, and leading staff, along with financial management responsibilities.

The ideal candidate will have a post-high school education, at least two years of retail experience, and proven supervisory skills. Benefits include paid vacation, sales commission, and health coverage.

Qualifications

• 2+ years of retail store operations experience required.
• Experience in personnel and financial management necessary.
• Must have P&L experience.
• Ability to perform physical tasks (lifting, bending, etc.).

Responsibilities

• Manage day-to-day operations of the center.
• Perform personnel management, including recruiting and training.
• Oversee customer service delivery and satisfaction.
• Develop and implement marketing programs.
• Manage financials and prepare reporting.

Skills

Supervisory skills

Leadership skills

Computer/internet/software knowledge

Customer service skills

Outstanding phone skills

Education

Post high school education (college coursework or degree)

Advanced education degree or coursework

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations

Benefits

• Paid vacation
• Sales commission
• Health Coverage