Center Manager - Sugarloaf, GA

The UPS Store 7171; Duluth (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health Coverage

Job summary

A leading retail service provider in Duluth, Georgia is seeking a Center Manager to oversee daily operations, enhance customer satisfaction, and lead the local team. The ideal candidate should possess strong leadership skills, prior retail management experience, and advanced computer proficiency. This role offers benefits such as paid vacation and health coverage, and seeks a dynamic individual who can motivate their team effectively.

Qualifications

• Two years of retail store operations experience required.
• Excellent computer/internet/software knowledge.
• Physical ability to perform job tasks such as lifting and bending.

Responsibilities

• Perform personnel management including recruiting and training.
• Manage Center financials and prepare reporting.
• Monitor and evaluate customer service delivery.

Skills

Supervisory/Managerial skills

Customer service skills

Strong computer skills

Leadership skills

Ability to motivate a team

Education

Post high school education

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations

Benefits

• Paid vacation
• Sales commission
• Health Coverage

We are an equal opportunities employer and welcome applications from all qualified candidates.