Assistant Center Manager - Media, PA

The UPS Store 7171; Media (Delaware County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health Coverage

Job summary

A popular retail service provider in Media, Delaware County, is seeking an Assistant Center Manager to help operate daily activities, including staff management and customer service. The ideal candidate has supervisory experience and strong computer skills. This full-time role offers benefits such as paid vacation and health coverage.

Qualifications

• One year of supervisory experience in logistics, retail, or other relevant industry.
• P&L experience preferred.

Responsibilities

• Assist with personnel management, including recruiting and training.
• Monitor customer service delivery and satisfaction.
• Manage inventory and oversee Center maintenance.

Skills

Strong customer service skills

Outstanding phone skills

Microsoft Office proficiency

Adobe Suites proficiency

Education

High school diploma or GED

Advanced education degree or coursework

Job description

Overview

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. The role may require opening and closing the center, helping manage productivity, ensuring the center’s team delivers world-class customer service, monitoring cost control and expenses, and contributing to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Responsibilities

• Helps with personnel management, including recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financials and prepare/provide reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities

Benefits

• Paid vacation
• Sales commission
• Health Coverage

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industry: Staffing and Recruiting