Center Manager

The UPS Store #1005; Manheim Township (PA); On-site; USD 60,000 - 85,000; Full time

Job summary

The UPS Store #1005 in Manheim Township, PA is seeking a Center Manager to oversee day-to-day operations, open/close the center, manage productivity, and ensure world-class customer service for every customer. The role requires strong leadership, cost awareness, and excellent computer skills.

You will provide weekly and monthly reports to the franchise owner, drive profit and service levels, and lead a team through continuous improvement and business development initiatives.

Qualifications

• Post-high school education or college coursework/degree.
• Two years of retail store operations experience.
• Strong supervisory/leadership skills.
• Excellent computer/internet/software knowledge.
• Physical ability to perform job duties (lifting, bending).
• Dynamic personality and ability to motivate a team.

Responsibilities

• Performs personnel management, including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and facilitates weekly or monthly staff meetings.
• Monitors and maximizes customer service delivery and satisfaction.
• Develops and implements the store marketing program.
• Manages Center financials and prepares reports.
• Manages inventory and payroll submissions.
• Oversees Center maintenance, cleanliness, safety, and organization.
• Performs other duties as assigned.

Skills

Leadership

Supervisory skills

Computer skills

Education

Post-high school education

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations