Center Assistant Manager

The UPS Store 7171; Englewood (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

The UPS Store 7171 is seeking a Center Manager to oversee day-to-day operations of the retail location, open/close the center, and drive world-class customer service. The role requires managing productivity, cost controls, and providing regular reports to the franchise owner.

The ideal candidate brings post-secondary education, two years in retail store operations, strong leadership, and solid computer/software knowledge.

Qualifications

• Post high school education or college coursework/degree.
• Two years of retail store operations experience.
• Strong supervisory/managerial/leadership skills.
• Excellent computer/internet/software knowledge and proficiency.

Responsibilities

• Performs personnel management, including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and facilitates weekly or monthly staff meetings.
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction.
• Implements the store marketing program.
• Manages Center financials and prepares/provides reporting.
• Manages inventory.
• Oversees Center maintenance, including cleanliness, safety, and organization.
• Performs other duties as assigned.
• Strong sales skills and sales training ability to lead and motivate team of associates.
• Effectively cover/staff call outs as they arise.
• Lead weekly training topics.
• Handle first of the month reporting.
• Attend management and staff meetings/training seminars

Skills

Leadership

Customer service

Education

Post-secondary education

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Strong sales skills and sales training ability to lead and motivate team of associates
• Effectively cover/staff call outs as they arise
• Lead weekly training topics
• Handle first of the month reporting
• Attend management and staff meetings/training seminars

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bonafide management/leadership skills
• Willing to accept full accountability for Center operations