Center Manager

The UPS Store 7171; Akron (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

The UPS Store 7171 in Akron is seeking a Center Manager to run daily retail operations, open/close the center, and drive world-class customer service while monitoring costs and preparing weekly and monthly reports for the franchise owner. The ideal candidate will have post-secondary education, at least two years of retail management experience, strong leadership, and solid computer skills.

They must be able to motivate a team, manage inventory, and take accountability for profit and loss, with

Qualifications

• Advanced education degree, coursework, or tech school desired.
• Two years of retail store operations experience with supervisory responsibilities.
• Experience with P&L and financial management preferred.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone and interpersonal communication skills.
• Bona fide management/leadership capabilities.
• Willing to pass pre-employment requirements.
• Willingness to obtain Notary commission.

Responsibilities

• Performs personnel management including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and facilitates weekly or monthly staff meetings.
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction.
• Develops and implements the store marketing program.
• Manages Center financials and prepares/provides reporting.
• Manages inventory.
• Reviews daily employee timesheets and submits for payroll processing.
• Oversees Center maintenance, including cleanliness, safety, and organization.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Education

Advanced education degree / tech school

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations
• MUST be able to pass pre- employment requirements
• MUST be willing to get Notary commission