Center Manager

UPS STORE; Akron (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

The UPS Store in Akron, OH is seeking a Center Manager to oversee daily operations, open/close the center, and lead a team to deliver world-class customer service. The role focuses on productivity, cost control, and reporting to the franchise owner.

Ideal candidates have post-secondary education, retail store management experience, strong leadership, solid computer skills, and the ability to motivate staff to achieve excellent service and performance targets.

Qualifications

• Post-high school education or college coursework preferred.
• Two years of retail store operations experience.
• Experience in personnel and financial management.
• P&L experience preferred.
• Strong computer skills with Microsoft Office and Adobe Suites.
• Excellent communication and leadership abilities.
• Must pass pre-employment requirements and be willing to obtain Notary commission.
• Dynamic personality that can motivate a team.

Responsibilities

• Performs personnel management, including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and leads weekly or monthly staff meetings.
• Monitors and improves customer service delivery and satisfaction.
• Develops and implements the store marketing program.
• Manages center financials and provides reporting.
• Oversees inventory management.
• Reviews timesheets and processes payroll.
• Oversees center maintenance, safety, and cleanliness.

Skills

Leadership/people management

P&L experience

Phone skills

Microsoft Office proficiency

Education

Post-high school education / college coursework or degree

Tools

Microsoft Office

Adobe Creative Suite

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to "listen and lead". He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations
• MUST be able to pass pre- employmentrequirements
• MUST be willing to get Notary commission