Center General Manager — Growth, Coaching & Experience

KidStrong Kenwood (OH); Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

KidStrong Kenwood (OH) seeks a high-energy General Manager to lead the center and drive families to stay, coaches to improve, and the center to run on-brand and profitably. The GM spends mornings, evenings, and weekends in-center, building brand awareness and partnering with the Area Developer on strategies to maximize center performance.

The role requires an eye for detail, strong organizational skills, and a passion for delivering exceptional experiences for kids, families, and staff.

Qualifications

• Experience leading a center or franchise
• Strong communication with parents and guardians
• P&L literacy and budget awareness
• Experience with staff scheduling and payroll
• CPR certification or willingness to certify
• Background check clearance

Responsibilities

• Recruit, screen, hire, and onboard coaches and the Assistant GM.
• Publish coach schedules and manage payroll hours.
• Evaluate coach performance with 30/60/90 evaluations and feedback.
• Lead training and certifications for coaching staff.
• Attend HQ program rollout; lead center-level initiatives.
• Own observation/trial/enrollment process with Area Developer.
• Manage memberships, KPI reporting, and billing; ensure customer service.
• Oversee center profitability and inventory; daily operations management.
• Deliver the KidStrong curriculum 5–10 hours weekly and supervise coaching staff.

Skills

Leadership

Staff management

Child engagement

Communication

P&L literacy

Coaching

CPR

Background check

CPR cert

Tools

GloFox

Homebase

Slack

Monday.com

Google Workspace

Job description

KidStrong Kenwood (OH) seeks a high-energy General Manager to lead the center and drive families to stay, coaches to improve, and the center to run on-brand and profitably. The GM spends mornings, evenings, and weekends in-center, building brand awareness and partnering with the Area Developer on strategies to maximize center performance.

The role requires an eye for detail, strong organizational skills, and a passion for delivering exceptional experiences for kids, families, and staff.