Assistant General Manager — Center Leader & Coach Mentor

KidStrong Kenwood (OH); Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

KidStrong Kenwood (OH) is seeking an Assistant General Manager who will partner with the General Manager to build a center where families stay and coaches improve weekly. The AGM will split time between coaching, the lobby, and back-office duties, staying energized, organized, and detail-focused.

This role requires availability mornings, evenings, and weekends to support families. You will lead coaching staff, manage enrollment flows, and drive center operations and events in a fast-paced

Qualifications

• Passion for working with children is non-negotiable.
• Comfortable speaking to parents/guardians on a variety of topics.
• Prior supervisory experience preferred but not required; pediatric OT/PT is a plus.
• Practical work experience with Google Workspace; experience with GloFox, Homebase, Slack, Monday.com, or LMS preferred.
• CPR certified (or within 30 days of hire).
• Must pass a background check.

Responsibilities

• Continuously assess and document coach performance; run 30/60/90 evaluations and weekly feedback sessions in partnership with the GM.
• Lead new-coach training practicals and certification days; model Point and Rover Coach standards.
• Recruit, screen, interview, and onboard coaching candidates through the applicant tracking system; ensure all new-hire paperwork is complete and compliant with company policy and law.
• Support the GM with the coach schedule in Homebase; manage day-to-day call-outs and coverage.
• Attend the monthly HQ programming rollout; lead team meetings and center-level initiatives as assigned.
• Document employee issues per the handbook and elevate to the GM.
• Achieve Leadership Certification and maintain Coach Certification through the HQ Training and Certification team.
• Daily administration: membership management in GloFox, customer service inquiries, KPI reporting, and billing.
• Ensure systems (GloFox/Homebase) are maintained for a seamless family experience.
• Run observation → trial → enrollment with GM; coach lobby on conversations.
• Build retention-focused relations with KidStrong families; reduce attrition.
• Manage center inventory and supplies; support expense discipline and profitability.
• Oversee cleaning/maintenance; assist quarterly with other centers.
• Schedule/community events; run KidStrong Camp, Parents' Night Out, and birthday programs.
• Provide excellent customer service and act as center leader in GM's absence.
• Coach 15–25 hours/week delivering curriculum for ages 15 months–11 years as Point and Rover.
• Communicate the curriculum rationale clearly to families and coaches.
• Foster positive interactions and maintain energetic, professional demeanor.
• Ensure classes start/end on schedule and pace is correct.
• Use KS Coach App to track attendance, awards, and progress; respond to daily SOR.
• Communicate professionally in Slack; complete KidStrong University training.
• Work in a physically intensive environment and assist with heavy equipment as needed.

Skills

Passion for working with children

Comfortable speaking to parents/guard(

Tools

Google Workspace

GloFox

Homebase

Slack

Monday.com

Job description

KidStrong Kenwood (OH) is seeking an Assistant General Manager who will partner with the General Manager to build a center where families stay and coaches improve weekly. The AGM will split time between coaching, the lobby, and back-office duties, staying energized, organized, and detail-focused.

This role requires availability mornings, evenings, and weekends to support families. You will lead coaching staff, manage enrollment flows, and drive center operations and events in a fast-paced