CHWB Front Desk Asst/PSR

Uvmjobs; Burlington (VT); On-site; USD 33,000 - 37,000; Full time

Job summary

The University of Vermont’s Center for Health and Wellbeing is seeking a Patient Services Representative to be the first point of contact for students seeking health services. The role schedules appointments, provides information, and supports CHWB operations for counselors and care providers.

Responsibilities include coordinating clinical schedules, assisting with data management, and ensuring access to care while upholding confidentiality and an inclusive environment for all students and staff.

Qualifications

• Associate's degree in a specific or related field.
• Two years of administrative office support experience preferred.
• Experience with electronic health records preferred.
• Ability to organize work priorities, plan, and adhere to structured regulations.
• Ability to communicate interpersonally and sensitively to human concerns.
• Ability to adhere to confidentiality and ethical standards and maintain a high level of discretion.

Responsibilities

• Answer phones and in-person inquiries to schedule appointments and provide information.
• Assist in determining student needs and assign appropriate appointments.
• Coordinate scheduling and logistics of appointments, follow-ups and questionnaires.
• Support CHWB staff with data management and reporting.
• Promote an inclusive environment for students and staff.

Skills

Interpersonal communication

Discretion

Time management

Organizational skills

Education

Associate's degree in related field

Job description

Center for Health and Wellbeing Patient Services Representative

Please carefully review the details of this position below.

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

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Finalists for positions at UVM may be subject to a criminal background check.

For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.

Be sure to carefully review and update your application information before submitting an application!

Advertising/Posting Title Center for Health and Wellbeing Patient Services Representative

Posting Summary

The Center for Health and Wellbeing ( CHWB ) Patient Service Representative ( PSR ) is the first point of contact for students seeking services and access to care at UVM . The CHWB PSR role is critical to provide a welcoming first point of contact for students. The CHWB PSR role schedules appointments and provides information to students, staff, and various university departments, both on the telephone and in person. Responsible for building clinical schedules for the CHWB . Collaborate with administrative coordinators and staff in CHWB units to troubleshoot issues and provide problem resolution. Provide support to professional staff in CHWB regarding data management and compilation. Assist in determining student needs and assignment of appropriate appointments in collaboration with the counselors, providers, case managers, and other health care professionals in CHWB . Provide scheduling and logistical coordination of appointments, follow-up, confirmation, and questionnaires. Provide information to students, parents/guardians, faculty, and staff about health services offered, and how to access care. Answer questions regarding charges related to CHWB services. Support in management and maintenance of on-line appointment scheduling. Responsible for promoting an inclusive environment for all students and staff. Responsible for supporting the mission and philosophy of the CHWB , Division of Student Affairs and the University of Vermont.

Minimum Qualifications (or equivalent combination of education and experience)

• Associate's degree in a specific or related field.
• Two years of administrative office support experience preferred.
• Experience with electronic health records preferred.
• Ability to organize work priorities, plan, and adhere to structured regulations.
• Ability to communicate interpersonally and sensitively to human concerns.
• Ability to adhere to confidentiality and ethical standards and maintain a high level of discretion.

All CHWB employees are considered Healthcare workers as defined in Vermont State Law. Vaccination against infectious diseases helps to protect against contracting infectious diseases and helps to provide “herd immunity”. Vaccination of staff also provides additional protection for students who seek care with us, some of whom are immunocompromised or unable to receive vaccines for medical reasons. The following vaccinations are required for all CHWB employees:

• Tdap (Tetanus/Diphtheria/Acellular Pertussis) a one-time only dose for adults
• Hepatitis B- a series of two OR three vaccines (depending on manufacturer), followed by a positive Hepatitis B surface antibody.
• A negative “two step” PPD or a negative IGRA blood test (QuantiFERON Gold)
• Note: if you have had positive tuberculosis testing in the past it is very important that you send any records related to testing and/or treatment, and the results of your most recent chest x-ray.

Desirable Qualifications

Anticipated Pay Range

Anticipated Pay Range $24.00-$27.00/hour

Other Information

Special Conditions

Special Conditions A probationary period may be required, Background Check required for this position

FLSA

FLSA Non-Exempt

Union Position

Union Position Yes, UVMSU

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location

Job Open Date

Job Open Date 10/15/2026

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled No

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title

Position Title Health Administration OC2 N

Posting Number

Posting Number S6365PO

Department

Position Number

Position Number 005641

Percent of Full-Time

Percent of Full-Time 1.0

Standard Hours at 1.0 FTE

Standard Hours at 1.0 FTE 37.5

Term (months per year)

Term (months per year) 12

Supplemental Questions

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  • How did you hear about this employment opportunity?
    • Chronicle of Higher Education
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