Center Care Team - Care Coordinator

ArchWell Health; Kansas City (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative healthcare provider is seeking a Care Coordinator to enhance the lives of senior members in a supportive environment. This role involves guiding seniors through the healthcare system, ensuring they receive timely and appropriate care. The ideal candidate will possess a deep understanding of healthcare processes, strong communication skills, and a passion for assisting seniors. Join a forward-thinking organization that values compassion and community, and play a vital role in improving the well-being of our members.

Qualifications

• 2+ years in referral management or care coordination.
• Experience with EMR systems is preferred.

Responsibilities

• Coordinate referrals and support members in navigating healthcare.
• Build relationships with members and families for effective care.

Skills

Healthcare Ecosystem Understanding

Referral Management

Communication Skills

Attention to Detail

Spanish Fluency

Basic Medical Terminology

Education

High School Diploma or Equivalent

Healthcare-Related College Coursework

Tools

EMR Systems (eClinicalWorks)

Microsoft Office

Job description

Center Care Team - Care Coordinator

Kansas City, MO, 3135 Prospect Ave., Kansas City, Missouri, United States of America

Req #13007

Work Location: 3135 Prospect Ave, Kansas City, MO 64128

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure appropriate specialist referrals, inside or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and a passion for providing quality care to seniors.

Duties/Responsibilities:

1. Partner with ArchWell Health's multi-disciplinary care team to understand each member's care needs, including identifying gaps and barriers to treatment.
2. Coordinate referrals to external providers, vendors, and services to meet care needs.
3. Complete proper documentation for member referrals to ensure records are accurate and current.
4. Build and nurture relationships with members and their families to facilitate care coordination.
5. Carry out activities and provide ongoing monitoring as outlined in the member's care plan to ensure routine follow-up and progress towards care plan goals.
6. Adhere to HIPAA standards and confidentiality of protected health information (PHI).
7. Promote clear communication among care team members and clinicians to ensure positive outcomes.
8. Assist members in resolving issues related to healthcare system barriers, including financial or social challenges (e.g., interpreters, transportation, prescription assistance).
9. Act as the system navigator and point of contact for members and families, providing direct access for questions and concerns.
10. Perform additional duties as assigned.

Required Skills/Abilities:

• Deep understanding of the healthcare ecosystem, with experience in benefits and insurance authorization preferred.
• Passion for helping senior members successfully carry out care plans.
• Ability to work effectively with diverse populations including staff, providers, members, families, insurance carriers, vendors, and the public.
• Basic medical terminology knowledge.
• Understanding of Medicare criteria for equipment and supplies.
• Knowledge of CPT and ICD-10 codes.
• Working knowledge of specialists and community resources.
• Strong communication and rapport-building skills within an interdisciplinary team.
• Ability to multi-task and manage priorities with high attention to detail.
• Proficiency in Microsoft Office and PC skills.
• Fluency in Spanish or languages spoken by the communities served, where necessary.

Education and Experience:

• H.S. Diploma or equivalent required; healthcare-related college coursework preferred.
• At least 2 years of experience in referral management or care coordination.
• Medical Assistant or administrative experience is helpful.
• Experience with EMR systems, preferably eClinicalWorks or similar.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.