Center Care Team - Care Coordinator

ArchWell Health, LLC; Missouri; On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative healthcare provider is seeking a passionate Care Coordinator to support senior members in navigating the complex healthcare system. In this role, you will partner with a multi-disciplinary team to ensure that each member receives the right care at the right time. Your ability to build relationships and communicate effectively will be crucial as you assist members in overcoming barriers to care. This position offers the chance to make a meaningful impact in the lives of seniors while working in a supportive and community-focused environment. Join a forward-thinking organization dedicated to enhancing the quality of life for its members.

Qualifications

• 2+ years of experience in referral management or care coordination.
• Strong understanding of Medicare and insurance authorization.

Responsibilities

• Coordinate referrals to ensure members receive timely care.
• Build relationships with members and families for effective care coordination.

Skills

Healthcare Ecosystem Knowledge

Communication Skills

Attention to Detail

Problem-Solving Skills

Fluency in Spanish

Basic Medical Terminology

Multi-tasking Ability

Education

H.S. Diploma or Equivalent

Degree in Healthcare (Preferred)

Tools

EMR Systems (eClinicalWorks)

Microsoft Office

Job description

St. Louis, MO, 9150 Overland Plaza, Overland, Missouri, United States of America Req #13166

Friday, May 9, 2025

Work Location: 9150 Page Ave, Overland, MO 63114

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure the member meets with the right specialists, inside or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and be driven by a passion for providing quality care to seniors.

Duties/Responsibilities:

1. Partner with ArchWell Health's multi-disciplinary care team to gain a deep understanding of each member's care needs, including identifying gaps and barriers to treatment.
2. Coordinate referrals to external providers, vendors, and services to ensure care needs are met.
3. Complete proper documentation for member referrals to ensure records are accurate and current.
4. Build and nurture relationships with members and their families to facilitate care coordination effectively.
5. Carry out all activities and provide ongoing monitoring as outlined in a member's care plan to ensure routine follow-up and progression on care plan goals.
6. Adhere to HIPAA standards and maintain confidentiality of protected health information (PHI).
7. Promote clear communication among care team members and treating clinicians to ensure positive member outcomes.
8. Assist members in problem-solving potential issues related to the healthcare system, financial or social barriers (e.g., request interpreters as appropriate, transportation services, or prescription assistance).
9. Serve as the system navigator and point of contact for members and families, providing direct access for questions and concerns.

Required Skills/Abilities:

• Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorization.
• Passion for helping senior members successfully carry out care plans.
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Basic medical terminology knowledge.
• Understanding of Medicare criteria for equipment and supplies.
• Knowledge of CPT and ICD-10 codes.
• Working knowledge of specialists and community resources to assist the member.
• Strong communication and rapport-building skills within an interdisciplinary team.
• Ability to multi-task and manage competing priorities with high attention to detail.
• Proficient in PC skills, including Microsoft Office.
• Fluency in Spanish or languages spoken by the communities served (where necessary).

Education and Experience:

• H.S. Diploma or equivalent required; degree or college coursework in healthcare preferred.
• At least 2 years of experience in referral management or care coordination.
• Medical Assistant or medical administrative experience is helpful.
• Experience with EMR systems, ideally eClinicalWorks or similar.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.