Center Care Team - Care Coordinator

ArchWell Health, LLC; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Care Coordinator to support senior members in navigating the healthcare system. The role involves coordinating care, building relationships, and ensuring members receive the right services in a timely manner. Ideal candidates will have a strong understanding of healthcare, excellent communication skills, and a passion for helping seniors. Join a dedicated team focused on delivering quality care and improving lives.

Qualifications

• At least 2 years of experience in referral management or care coordination.
• Medical Assistant or medical administrative experience is helpful.

Responsibilities

• Coordinate referrals to external providers and services.
• Build and nurture relationships with members and families.
• Serve as the system navigator for members and families.

Skills

Healthcare Ecosystem

Communication

Attention to Detail

Problem Solving

Fluency in Spanish

Education

H.S. Diploma

College Coursework in Healthcare

Tools

EMR Systems

Microsoft Office

Job description

Kansas City, MO, 3135 Prospect Ave., Kansas City, Missouri, United States of America Req #13007

Tuesday, May 13, 2025

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure the member meets with the right specialists, inside or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and be driven by a passion for providing quality care to seniors.

Duties/Responsibilities:

1. Partner with ArchWell Health's multi-disciplinary care team to understand each member's care needs, including identifying gaps and barriers to treatment.
2. Coordinate referrals to external providers, vendors, and services to meet care needs.
3. Complete proper documentation for member referrals to ensure records are accurate and current.
4. Build and nurture relationships with members and their families to facilitate care coordination.
5. Carry out activities and provide ongoing monitoring as outlined in a member's care plan to ensure routine follow-up and progress on care plan goals.
6. Adhere to HIPAA standards and maintain confidentiality of protected health information (PHI).
7. Promote clear communication among care team and treating clinicians to ensure positive member outcomes.
8. Assist members in problem-solving issues related to the healthcare system, financial or social barriers (e.g., request interpreters, transportation services, or prescription assistance).
9. Serve as the system navigator and point of contact for members and families, providing direct access for questions and concerns.
10. Perform additional duties as assigned.

Required Skills/Abilities:

• Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorization.
• Passion for helping senior members successfully carry out care plans.
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Basic medical terminology knowledge.
• Understanding of Medicare criteria for equipment and supplies.
• Knowledge of CPT and ICD-10 codes.
• Working knowledge of specialists and community resources to assist members.
• Strong communication and rapport-building skills within an interdisciplinary team.
• Ability to multi-task and manage competing priorities with high attention to detail.
• Proficiency in PC skills, including Microsoft Office.
• Fluency in Spanish or languages spoken by the communities served (where necessary).

Education and Experience:

• H.S. Diploma or equivalent required; college coursework in healthcare preferred.
• At least 2 years of experience in referral management or care coordination.
• Medical Assistant or medical administrative experience is helpful.
• Experience with EMR systems, ideally eClinicalWorks or similar.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.