Center Care Team - Care Coordinator

ArchWell Health, LLC; Kansas City (KS); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative healthcare provider seeks a passionate Care Coordinator to support senior members in navigating the healthcare system. This role focuses on ensuring members receive timely care, coordinating referrals, and building strong relationships with members and their families. Ideal candidates will have a deep understanding of healthcare processes and a commitment to enhancing the quality of care. Join a vibrant community dedicated to making a difference in the lives of seniors, where your contributions will be valued and impactful.

Qualifications

• 2+ years of experience in referral management or care coordination.
• Basic medical terminology knowledge and understanding of Medicare criteria.

Responsibilities

• Coordinate referrals and ensure accurate documentation for member care.
• Build relationships with members and families for effective care coordination.

Skills

Healthcare Ecosystem Knowledge

Communication Skills

Attention to Detail

CPT and ICD-10 Codes Knowledge

Fluency in Spanish

PC Skills (Microsoft Office)

Education

H.S. Diploma or Equivalent

Degree in Healthcare (Preferred)

Tools

EMR Systems (eClinicalWorks)

Job description

Kansas City, KS, 9840 W 87th St, Overland Park, Kansas, United States of America Req #13142

Thursday, May 8, 2025

9840 W 87th Street, Overland Park, KS 66212

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure the member meets with the right specialists, inside or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and be driven by a passion for providing quality care to seniors.

Duties/Responsibilities:

1. Partner with ArchWell Health's multi-disciplinary care team to understand each member's care needs, including identifying gaps and barriers to treatment.
2. Coordinate referrals to external providers, vendors, and services to ensure care needs are met.
3. Complete proper documentation for member referrals to ensure records are accurate and current.
4. Build and nurture relationships with members and their families to facilitate care coordination.
5. Carry out all activities and provide ongoing monitoring as outlined in a member's care plan to ensure routine follow-up and progression on care plan goals.
6. Adhere to HIPAA standards and maintain confidentiality of protected health information (PHI).
7. Promote clear communication among care team and treating clinicians to ensure positive member outcomes.
8. Assist members in problem-solving potential issues related to the healthcare system, financial or social barriers (e.g., request interpreters as appropriate, transportation services, or prescription assistance).
9. Serve as the system navigator and point of contact for members and families, providing direct access for questions and concerns.
10. Additional duties, as assigned.

Required Skills/Abilities:

• Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorization.
• Passion for helping senior members successfully carry out care plans.
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Basic medical terminology knowledge.
• Understanding of Medicare criteria for equipment and supplies.
• Knowledge of CPT and ICD-10 codes.
• Working knowledge of specialists and community resources to assist the member.
• Strong communication and rapport-building skills within an interdisciplinary team.
• Ability to multi-task and manage competing priorities with high attention to detail.
• Proficient PC skills, including Microsoft Office.
• Fluency in Spanish or languages spoken by the communities served (where necessary).

Education and Experience:

• H.S. Diploma or equivalent required; degree or college coursework in healthcare preferred.
• At least 2 years of experience in referral management or care coordination.
• Medical Assistant or medical administrative experience is helpful.
• Experience with EMR systems, ideally eClinicalWorks or similar.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.