Intake Care Coordinator

Cardinal Health; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking an Intake Coordinator to manage inbound calls and resolve patient inquiries. This full-time remote role requires excellent customer support skills and the ability to work independently. Candidates should have a high school diploma and experience in a fast-paced environment. The position offers a competitive hourly wage and a comprehensive benefits package.

Benefits

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Short- and long-term disability coverage

Paid parental leave

Qualifications

• 1+ years’ experience in a fast-paced call center environment preferred.
• Basic computer knowledge required.
• Ability to prioritize multiple assignments.

Responsibilities

• Handle inbound calls and provide one call resolution.
• Investigate and resolve patient/physician inquiries.
• Enter detailed information into proprietary software.

Skills

Customer Support

Problem Resolution

Communication

Education

High School Diploma or GED

Tools

Microsoft Systems

Telephony

Job description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

Responsible for handling inbound calls, with ability to determine needs and provide one call resolution

Manage workload of inbound faxes (if applicable)

Investigate and resolve patient / physician inquiries and concerns in a timely manner

Enter detailed information into company proprietary software while conversing via telephone

Place outbound phone calls for patient follow ups, confirmations or to obtain missing information

Interact with the patient referral sources to process new applicants

Follow up with other internal team members regarding next steps

Communicate with external constituents including physician offices and pharmacies

Identify, document and submit Adverse Events during customer contact or via received documentation

Qualifications

High School Diploma, GED or equivalent work experience preferred

1+ years’ experience in fast paced call center environment preferred

Basic computer knowledge, Microsoft systems, telephony

Ability to be an independent worker and self-directed

Ability to sit for long periods of time in a cubicle setting

Demonstrate superior customer support talents

Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks

Works on routine assignments that require basic problem resolution

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Consults with supervisor or senior peers on complex and unusual problems

TRAINING AND WORK SCHEDULES : Your new hire training will take place 8 : 00am-5 : 00pm CST, mandatory on camera attendance is required.

This position is full-time (40 hours / week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8 : 00am- 5 : 00pm CST.

REMOTE DETAILS : You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following :

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second)

Upload speed of 5Mbps (megabyte per second)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range : $18.10 per hour - $25.80 per hour

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Application window anticipated to close : 05 / 19 / 2025

• if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Intake Coordinator • Phoenix, AZ, United States