Center Care Team - Care Coordinator

ArchWell Health; Kansas City (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative healthcare provider is seeking a dedicated Care Coordinator to enhance the lives of senior members. This role focuses on guiding members through the healthcare system, ensuring they receive timely and appropriate care. The ideal candidate will possess a profound understanding of healthcare dynamics, exceptional communication skills, and a passion for assisting seniors in navigating their care plans. Join a vibrant community dedicated to providing high-quality, compassionate care in a supportive environment. If you are driven by a commitment to improving lives and fostering wellness, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in care coordination or referral management.
• Strong communication and rapport-building skills with diverse populations.

Responsibilities

• Coordinate referrals and ensure proper documentation for member care.
• Build relationships with members and families for effective care coordination.

Skills

Healthcare Ecosystem Knowledge

Referral Management

Communication Skills

Attention to Detail

Basic Medical Terminology

CPT and ICD-10 Codes Knowledge

Spanish Fluency

Education

H.S. Diploma or equivalent

College coursework in healthcare

Tools

EMR Systems (eClinicalWorks)

Microsoft Office

Job description

Center Care Team - Care Coordinator

Kansas City, KS, 9840 W 87th St, Overland Park, Kansas, United States of America

Req #13142

Thursday, May 8, 2025

9840 W 87th Street, Overland Park, KS 66212

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care and the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure they meet with the appropriate specialists, inside or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and be driven by a passion for providing quality care to seniors.

Duties/Responsibilities:

1. Partner with ArchWell Health's multidisciplinary care team to understand each member's care needs, including identifying gaps and barriers to treatment.
2. Coordinate referrals to external providers, vendors, and services to meet care needs.
3. Complete proper documentation for member referrals to ensure records are accurate and current.
4. Build and nurture relationships with members and their families to facilitate care coordination.
5. Carry out activities and provide ongoing monitoring as outlined in a member's care plan to ensure routine follow-up and progression on care plan goals.
6. Adhere to HIPAA standards and confidentiality of protected health information (PHI).
7. Promote clear communication among care team and clinicians to ensure positive member outcomes.
8. Assist members in problem-solving potential issues related to the healthcare system, financial or social barriers (e.g., interpreters, transportation, prescription assistance).
9. Act as the system navigator and point of contact for members and families, with direct access for questions and concerns.
10. Perform additional duties as assigned.

Required Skills/Abilities:

• Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorization.
• Passion for helping senior members successfully carry out care plans.
• Ability to work effectively with diverse populations including staff, providers, members, families, insurance carriers, vendors, and the public.
• Basic medical terminology knowledge.
• Understanding of Medicare criteria for equipment and supplies.
• Knowledge of CPT and ICD-10 codes.
• Working knowledge of specialists and community resources.
• Strong communication and rapport-building skills within an interdisciplinary team.
• Ability to multi-task and manage competing priorities with high attention to detail.
• Proficiency in Microsoft Office and PC skills.
• Fluency in Spanish or languages spoken by the communities served, where necessary.

Education and Experience:

• H.S. Diploma or equivalent required; college coursework in healthcare preferred.
• At least 2 years of experience in referral management or care coordination.
• Medical Assistant or administrative experience is helpful.
• Experience with EMR systems, ideally eClinicalWorks or similar.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

Other details

• Job Family: Center Care Team
• Pay Type: Hourly

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