Center Associate: Customer Service & Upsell Growth

UPS Multi-Location; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store in Florida is seeking a Center Associate – Customer Service & Sales to deliver world-class service by receiving and processing packages, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services.

This highly customer-facing role requires a proactive, dependable team member with retail or service experience, strong computer skills, and a willingness to learn and grow with our organization.

Qualifications

• High school diploma or GED required.
• Previous customer service, retail, hospitality, and/or sales experience preferred.
• Strong computer skills including MS Office and Adobe suites.
• Sales-oriented and able to explain the value of products and services clearly.
• Fast learner, proactive, and able to work with minimal supervision.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Practices strong listening and communication skills with customers, team members, and leadership.
• Takes ownership of customer needs and provides appropriate solutions.
• Identifies opportunities to recommend additional products, services, upgrades, and best-value options.
• Uses a consultative sales approach rather than simply processing transactions.
• Learns all products, services, procedures, equipment, and software quickly.
• Takes initiative and completes responsibilities without requiring constant direction.
• Follows through on assigned tasks and communicates progress or concerns to management.
• Operates equipment, software, and point-of-sale devices accurately and confidently.
• Maintains a clean, organized, professional, and safe working environment.
• Supports team members and adapts to changing store and customer needs.
• Demonstrates dependable attendance, punctuality, professionalism, and accountability.
• Performs other duties as assigned.

Skills

Customer service

Sales mindset

Communication skills

Fast learner

Proactive

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store in Florida is seeking a Center Associate – Customer Service & Sales to deliver world-class service by receiving and processing packages, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services.

This highly customer-facing role requires a proactive, dependable team member with retail or service experience, strong computer skills, and a willingness to learn and grow with our organization.