Center Associate: Customer Service & Shipping Expert

The UPS Store 7171; Sioux Falls (SD); On-site; USD 28,000 - 34,000; Full time

Job summary

The UPS Store 7171 is seeking a Center Associate to deliver world-class customer service by processing packages, operating equipment, and advising customers on products and services. A fast learner with a professional appearance is preferred.

Ideal candidates have retail experience and strong computer skills, and must be able to lift 40+ pounds. This full-time role offers opportunities to learn all aspects of the business and grow with the team.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Strong computer skills

Outstanding phone skills

Strong verbal and written comms

Prompt, reliable, and responsible

Able to lift 40+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store 7171 is seeking a Center Associate to deliver world-class customer service by processing packages, operating equipment, and advising customers on products and services. A fast learner with a professional appearance is preferred.

Ideal candidates have retail experience and strong computer skills, and must be able to lift 40+ pounds. This full-time role offers opportunities to learn all aspects of the business and grow with the team.