Retail Center Associate - Customer Service & Shipping Pro

The UPS Store 7171; Green Bay (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

The UPS Store 7171 is seeking a Center Associate to deliver world-class customer service by processing packages and operating copiers, fax machines, and POS devices. The role requires a friendly, fast-learning individual with a high school diploma or GED and solid computer skills.

You'll advise customers on products and services, handle shipping needs, and maintain a safe, clean workspace. Prior retail experience is preferred and a professional appearance is expected.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Computer skills

Phone skills

Verbal & written communication

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store 7171 is seeking a Center Associate to deliver world-class customer service by processing packages and operating copiers, fax machines, and POS devices. The role requires a friendly, fast-learning individual with a high school diploma or GED and solid computer skills.

You'll advise customers on products and services, handle shipping needs, and maintain a safe, clean workspace. Prior retail experience is preferred and a professional appearance is expected.