Full-Time Center Associate

UPS Multi-Location; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store in Florida is seeking a Center Associate – Customer Service & Sales to deliver world-class service by receiving and processing packages, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services.

This highly customer-facing role requires a proactive, dependable team member with retail or service experience, strong computer skills, and a willingness to learn and grow with our organization.

Qualifications

• High school diploma or GED required.
• Previous customer service, retail, hospitality, and/or sales experience preferred.
• Strong computer skills including MS Office and Adobe suites.
• Sales-oriented and able to explain the value of products and services clearly.
• Fast learner, proactive, and able to work with minimal supervision.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Practices strong listening and communication skills with customers, team members, and leadership.
• Takes ownership of customer needs and provides appropriate solutions.
• Identifies opportunities to recommend additional products, services, upgrades, and best-value options.
• Uses a consultative sales approach rather than simply processing transactions.
• Learns all products, services, procedures, equipment, and software quickly.
• Takes initiative and completes responsibilities without requiring constant direction.
• Follows through on assigned tasks and communicates progress or concerns to management.
• Operates equipment, software, and point-of-sale devices accurately and confidently.
• Maintains a clean, organized, professional, and safe working environment.
• Supports team members and adapts to changing store and customer needs.
• Demonstrates dependable attendance, punctuality, professionalism, and accountability.
• Performs other duties as assigned.

Skills

Customer service

Sales mindset

Communication skills

Fast learner

Proactive

Tools

Microsoft Office

Adobe Suites

Job description

Center Associate – Customer Service & Sales

The Center Associate delivers world-class customer service by receiving and processing packages for shipment, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services.

This is a highly customer-facing position. Associates are expected to identify customer needs, recommend appropriate products and services, and confidently explain best-value solutions while contributing to store sales and growth.

The ideal candidate has previousretail, customer service, and/or sales experience, strong computer skills, a friendly and professional demeanor, and a willingness to learn. We are looking for someone who is proactive, dependable, a fast learner, sales-minded, and interested in long-term employment and growth with our organization.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Practices strong listening and communication skills with customers, team members, and leadership
• Takes ownership of customer needs and provides appropriate solutions
• Identifies opportunities to recommend additional products, services, upgrades, and best-value options
• Uses a consultative sales approach rather than simply processing transactions
• Learns all products, services, procedures, equipment, and software quickly
• Takes initiative and completes responsibilities without requiring constant direction
• Follows through on assigned tasks and communicates progress or concerns to management
• Operates equipment, software, and point-of-sale devices accurately and confidently
• Maintains a clean, organized, professional, and safe working environment
• Supports team members and adapts to changing store and customer needs
• Demonstrates dependable attendance, punctuality, professionalism, and accountability
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Previous customer service, retail, hospitality, and/or sales experience preferred
• Experience with upselling, cross-selling, or recommending products and services preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal, written, phone, spelling, and math skills
• Friendly, confident, professional, and comfortable interacting with customers
• Sales-oriented and able to confidently explain the value of products and services
• Fast learner who can retain training and quickly learn new systems and procedures
• Proactive, self-motivated, and able to work without constant supervision
• Prompt, reliable, responsible, and accountable
• Able to work effectively independently and as part of a team
• Interested in long-term employment and growth within the organization
• Able to lift 50+ pounds