Center Associate — Customer Service & Shipping Expert

The UPS Store #4284; Mansfield (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store #4284 in Mansfield, TX is seeking a Center Associate to deliver world-class customer service by processing packages, greeting customers, and assisting with printing, binding, laminating, and point-of-sale tasks. You will learn all product and service offerings, help customers optimize shipping solutions, operate office equipment, and maintain a clean, safe store environment.

The ideal candidate has a high school diploma or GED, strong computer skills, and a friendly, professional

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Listening skills

Verbal communication

Written communication

Reliability

Physical strength

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store #4284 in Mansfield, TX is seeking a Center Associate to deliver world-class customer service by processing packages, greeting customers, and assisting with printing, binding, laminating, and point-of-sale tasks. You will learn all product and service offerings, help customers optimize shipping solutions, operate office equipment, and maintain a clean, safe store environment.

The ideal candidate has a high school diploma or GED, strong computer skills, and a friendly, professional