Center Associate: Customer Service & Shipping Expert

The UPS Store #7163

Grand Prairie (TX)

On-site

USD 24,000 - 32,000

Full time

14 days+

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Job summary

The UPS Store #7163 in Grand Prairie, TX is seeking a Center Associate to deliver world-class customer service by processing packages, operating copiers and other equipment, and advising customers on products and services. A friendly, professional demeanor and a fast-learning attitude are essential.

This role emphasizes helping customers with shipping needs, maintaining a clean store, and staying informed about product offerings.

Qualifications

High school diploma or GED required.
Strong computer skills, including Microsoft Office and Adobe Suites.
Outstanding phone skills and strong verbal and written communication.
Professional appearance and reliable, responsible demeanor.

Responsibilities

Delivers outstanding customer service to walk-in customers and telephone inquiries.
Continuously practices good listening skills with customers, UPS Store team members, and leadership.
Takes ownership of the customer's shipping needs and offers viable solutions.
Learns all product and service offerings, alternative solutions, and industry trends.
Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
Maintains a clean, organized, and safe working environment.
Performs other duties as assigned.