Center Associate: Customer Service & Shipping Expert

Multi - Location Owner - David Alexander; Mansfield (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

The UPS Store in Mansfield, TX is seeking a Center Associate to deliver world-class customer service by receiving and processing packages and operating copiers, fax, binding, laminating, and POS devices.

Ideal candidates have retail sales experience, strong computer skills, a high school diploma or GED, friendly demeanor, and a willingness to learn all product offerings and industry trends.

Qualifications

• High school diploma or GED required.
• Strong computer, phone, and communication skills.
• Able to lift 40+ pounds.
• Professional appearance and friendly demeanor.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Computer skills

Phone skills

Verbal & written communication

Reliability

Education

High School Diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store in Mansfield, TX is seeking a Center Associate to deliver world-class customer service by receiving and processing packages and operating copiers, fax, binding, laminating, and POS devices.

Ideal candidates have retail sales experience, strong computer skills, a high school diploma or GED, friendly demeanor, and a willingness to learn all product offerings and industry trends.