Center Manager

The UPS Store #0318, #6132, #5901; San Ramon (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The UPS Store #0318, #6132, #5901 in San Ramon, California is seeking a Center Manager responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service. The ideal candidate should have extensive experience in UPS retail store operations, a strong educational background, and excellent leadership skills.

Please note that this role demands accountability for profit/loss and ongoing business development. Applicants must possess a current CA Notary and Fingerprint Rolling Certificate and be committed to optimizing performance to foster a dynamic work environment.

Qualifications

• Two years of UPS retail store operations experience required.
• Dynamic personality and ability to motivate a team.
• Physical ability to perform job duties, including lifting.

Responsibilities

• Schedules work assignments and facilitates meetings.
• Monitors customer service delivery and satisfaction.
• Manages financials and prepares reports.
• Oversees store cleanliness, safety, and organization.

Skills

Supervisory skills

Customer service skills

Financial management

Leadership skills

Microsoft Office proficiency

Adobe Suites knowledge

Education

Post high school education or degree

CA Notary and Fingerprint Rolling Certificate

Job description

The Center Manager is responsible for the day-to-day operations of this retail location.

He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner.

The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree) and two years of UPS retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• Current CA Notary and Fingerprint Rolling Certificate for Livescan is required.
• Advanced education degree, coursework, or tech school desired
• Previous UPS store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations