Full-Time Assistant Center Manager

The UPS Store #6306; Reston (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

The UPS Store #6306 seeks an Assistant Center Manager to support the Center Manager in daily operations at the Reston location. Responsibilities include opening/closing the store, driving productivity, delivering world-class customer service, monitoring costs, and contributing to weekly/monthly reports for the franchise owner.

The ideal candidate has a high school diploma or GED (college coursework or degree preferred), 2–3 years of retail operations experience, strong leadership, and solid

Qualifications

• High school diploma or GED required.
• Advanced education coursework or tech school desired.
• One year of supervisory experience in logistics, retail, or related industry.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills and strong customer service skills.

Responsibilities

• Helps with personnel management, including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and helps facilitate weekly or monthly staff meetings.
• Monitors, evaluates, and helps maximize customer service delivery and satisfaction.
• Helps develop and implement the store marketing program.
• Manages inventory.
• Oversees Center maintenance, including cleanliness, safety, and organization.
• Performs other duties as assigned.

Skills

Supervisory experience

Customer service

Phone skills

Computer skills

Education

High school diploma or GED

Advanced education coursework/tech school

Tools

Microsoft Office

Adobe Suites

Job description

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this UPS Store location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, and resolving customer service issues.

The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), at last 2-3 years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

RESPONSIBILITIES

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Manages inventory
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities