Center Administrator

American Family Care, Inc.; Phillipsburg (NJ); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Profit sharing

Flexible schedule

Opportunity for advancement

Retirement benefits

Employee referral incentives

Great small business work environment

Résumé du poste

American Family Care, Inc. is seeking an operations manager to oversee an urgent care clinic. You will manage all non-physician staff, ensure high-quality patient care, and maintain facility operations and supplies.

Collaborate with Medical Director to deliver care per physician instructions, ensure compliance with state and federal regulations, and optimize front-office procedures and financial transactions. This role works closely with franchise location management.

Qualifications

• Bachelor’s degree preferred.
• A minimum of two years experience supervising in a medical office.
• Strong written and verbal communication skills.
• Ability to deliver high levels of customer service and patient satisfaction.
• Understanding of compliance and regulatory guidelines.
• CMA experience preferred.

Responsabilités

• Recruit, hire, and onboard staff for front office and clinical roles.
• Supervise, evaluate, and conduct performance reviews for non-provider staff.
• Coordinate with Medical Director to ensure high-quality patient care.
• Ensure compliance with company policies and state/federal regulations.
• Lead staff meetings, huddles, and training sessions.
• Monitor patient satisfaction and address concerns.

Connaissances

Supervisory experience

Customer service

Regulatory compliance

Formation

Bachelor's degree preferred

CMA certification preferred

Description du poste

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines
• CMA experience preferred

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).