Center Administrator

American Family Care Norfolk Janaf; Norfolk (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Competitive salary

Dental insurance

Retirement benefits

Employee referral incentives

Great small business work environment

Flexible scheduling

Additional perks!

Job summary

American Family Care Norfolk Janaf is seeking an Operations Manager to oversee non-physician clinic staff and daily operations at our urgent care facility. You will ensure high-quality patient care, manage building and supplies, and attribute charges accurately. Responsibilities vary by franchise location.

The role requires leadership, regulatory understanding, and a focus on customer satisfaction. Franchised setting with opportunities to improve processes and patient experience.

Qualifications

• Bachelor’s degree preferred.
• Minimum two years supervisory experience in a medical office preferred.
• Strong written, verbal, and consultative communication skills.
• Ability to deliver high levels of customer service and ensure patient satisfaction.

Responsibilities

• Recruit, hire, and onboard frontline staff (front office, medical assistants, x-ray, etc.).
• Supervise, evaluate, and conduct performance reviews for non-provider staff.
• Coordinate with Medical Director to ensure care aligns with physician instructions."
• Ensure staff compliance with company policies and regulatory rules.
• Lead staff meetings, daily huddles, and training programs.
• Address patient and staff concerns while monitoring satisfaction using available tools.
• Ensure accuracy of financial transactions and front-office procedures.
• Maintain facility cleanliness and stock of supplies (medical & janitorial).
• Monitor KPIs and implement improvement programs.

Skills

Supervisory experience

Communication skills

Customer service

Regulatory knowledge

Education

Bachelor’s degree

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).