Center Administrator

American Family Care, Inc.; Norfolk (VA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Competitive salary

Dental insurance

Retirement benefits

Employee referral incentives

Great small business work environment

Flexible scheduling

Job summary

American Family Care in Norfolk, VA is seeking an Operations Manager to oversee daily operations at an urgent care clinic. You will supervise front-office staff, medical assistants, and the x-ray team, ensuring smooth patient flow and accurate billing.

The role involves liaison with franchise leadership and maintaining facility standards. The ideal candidate will have supervisory experience in medical settings, strong communication skills, and a solid understanding of regulatory requirements.

Qualifications

• Bachelor’s degree preferred.
• Two years supervisory experience in a medical office preferred.
• Strong written, verbal, and consultative communication skills.
• Ability to deliver high levels of customer service and satisfaction.
• Understanding of compliance and regulatory guidelines.

Responsibilities

• Recruit, hire, and onboard front office medical receptionist, medical assistant, x-ray, and other positions.
• Supervise, evaluate, and conduct performance reviews of non-provider staff.
• Partner with Medical Director to ensure medical care aligns with physician instructions and high-quality care is rendered.
• Ensure staff compliance with company policies and state and federal regulations.
• Lead staff meetings, daily huddles, and in-service programs.
• Address patient and staff concerns and monitor patient satisfaction.
• Ensure accuracy of financial transactions and front office procedures.
• Maintain facility cleanliness and adequate stock of supplies.
• Monitor KPIs and implement programs for continual improvement.

Skills

Supervisory experience

Customer service

Communication skills

Regulatory compliance

Education

Bachelor’s degree preferred

Job description

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).